Job title: Customer Care Representative
Food Lover’s Market is looking for a passionate customer care representative for 5 brands under our group: Food Lover’s Market, Food Lover’s Eatery, FreshStop, Diamond Discount Liquors and Market Liquors.
Based in Brackenfell, Western Cape.
ONLY EMAILED CVs AND COVER LETTERS WILL BE CONSIDERED.
- Taking ownership of all customer correspondence to the Food Lovers Holding Group:
- FLM, FLE, MLDL and FS to offer service, create engaged customers and ensure customer retention.
- To record these transactions and to be responsible for loading of price promotions.
- Monitor complaints, queries, and compliments that come in over email, phone or social media
- Constant diligence for potential brand damaging situations
- After-hours monitoring at a shift rotation basis (approximately 1 week per month)
- Recording and reporting of correspondence with customers
- Replying to reviews
- Be able to respond to emails and answer the customer care line
- Matric certification
- Must have previous customer service experience – 3 years
- Good written ability: spelling and grammar in English.
- Be able to maintain an orderly workflow
- Working knowledge of MS Excel and Outlook
- Working knowledge of social media channels and monitoring tools
- Patience, compassionate and caring nature
- People and customer skills
- Able to follow multiple SA languages advantageous
- Be able to work in a fast paced FMCG environment
- Be interested in food and cooking
If your application is successful into the second round, you will be given a written test to complete online, to move to the interview stage.
This is a not a managerial level role.
Email your application including a CV with an introduction or cover letter within the email to email@example.com with the subject: Customer Care Representative.