Vacancy: Customer Care Representative

Job title:  Customer Care Representative

Food Lover’s Market is looking for a passionate customer care representative for 5 brands under our group: Food Lover’s Market, Food Lover’s Eatery, FreshStop, Diamond Discount Liquors and Market Liquors.

Based in Brackenfell, Western Cape.

ONLY EMAILED CVs AND COVER LETTERS WILL BE CONSIDERED.

Job description:

  • Taking ownership of all customer correspondence to the Food Lovers Holding Group:
  • FLM, FLE, MLDL and FS to offer service, create engaged customers and ensure customer retention.
  • To record these transactions and to be responsible for loading of price promotions.

Duties:

  • Monitor complaints, queries, and compliments that come in over email, phone or social media
  • Constant diligence for potential brand damaging situations
  • After-hours monitoring at a shift rotation basis (approximately 1 week per month)
  • Recording and reporting of correspondence with customers
  • Replying to reviews
  • Be able to respond to emails and answer the customer care line

Requirements:

  • Matric certification
  • Must have previous customer service experience – 3 years
  • Good written ability: spelling and grammar in English.
  • Be able to maintain an orderly workflow
  • Working knowledge of MS Excel and Outlook
  • Working knowledge of social media channels and monitoring tools
  • Patience, compassionate and caring nature
  • Efficient
  • People and customer skills
  • Able to follow multiple SA languages advantageous
  • Be able to work in a fast paced FMCG environment
  • Be interested in food and cooking

If your application is successful into the second round, you will be given a written test to complete online, to move to the interview stage.

This is a not a managerial level role.

 

Email your application including a CV with an introduction or cover letter within the email to bianca@fnv.co.za with the subject: Customer Care Representative.