Food Lover’s Market Aims to Please
As a leading retailer committed to innovation and sustainability, Food Lover’s Market is continuously evolving to meet the changing needs of our customers and the environment. Our new generation of stores not only offers a unique shopping experience but also integrates cutting-edge design technologies to enhance efficiency, reduce waste, and promote environmental sustainability.
Embracing Innovation for a Greener Future
At Food Lover’s Market, we are dedicated to minimising our environmental footprint and promoting eco-friendly practices. Our new store formats put energy savings through innovative design features and the use of environmentally friendly building materials. Additionally, we have implemented more effective waste management systems to reduce waste sent to landfills.
As part of our sustainability initiatives, we have taken proactive steps to address single-use plastic pollution. Food Lover’s Market was the first South African retailer to ban plastic straws, followed by the elimination of plastic bags at all till points in our corporate stores. These efforts align with our commitment to reducing plastic waste and promoting a cleaner, greener future for generations to come.
Delivering Value Through Quality and Service
Central to our mission is the commitment to providing customers with fresh, healthy, and affordable food for generations. We prioritize fostering strong relationships with our suppliers, enabling us to offer a diverse range of high-quality products at competitive prices. Our brand promise of being the Best in Fresh reflects our dedication to offering the best range, quality, value, and service to our customers.
We value feedback from our customers and continuously strive to enhance their shopping experience. Every customer compliment and complaint is carefully reviewed at our weekly sales meetings with executive leadership. Colleagues who demonstrate exceptional customer service are rewarded with Food Lover’s Market vouchers, reinforcing our commitment to delivering exceptional service and customer satisfaction.
Celebrating Customer Feedback
From March 1, 2022, to February 28, 2023, we received an average of 28 compliments per week, totaling 1,467 customer compliments for the year. This positive feedback serves as a testament to our dedication to providing an outstanding shopping experience and reinforces our commitment to continuous improvement.
At Food Lover’s Market, we are committed to innovation, sustainability, and delivering value to our customers. Through our new store formats and customer-centric approach, we are shaping the future of retail while prioritising environmental responsibility and customer satisfaction.
“Dear Brian Coppin, I had the pleasure of meeting Thuli, a staff member of yours at the Hillfox branch. I have never experienced such amazing customer service such as this. She was friendly and helpful. When we got to the till she reminded us that there was a combo with the items we purchased, she went out of her way to ensure we were serviced as though we were VIP members in your shop. I can’t commend her enough as we know in this day and age people and staff don’t care about others. This was something that now makes me brag about your shop at Hillfox to anyone and everyone who is looking for affordable groceries. But hell, I would pay extra to get service like Thuli provided. Thank you Thuli!”
From Hillfox Customer
